Cultivate Digital

{Cultivate Digital}{596 North Road Ormond}{Melbourne}{3204}{VIC}{Australia}{(130) 050-2466}
596 North Road Ormond 3204 Melbourne, VIC
Phone: (130) 050-2466

Fake or bad Reviews | Google local business listing reviews

Whether its a bad review or a fake review. Here are some tips to deal with them:

1. Unhappy customers

Don’t panic, it happens to the best of us.

Rectify the situation quickly but carmly. If you address it with the customer they may even take it down.

If they do not, write a short simple response.

2. Fake reviews

If you are sure its a fake there are a few options.

First flag it as such. However, keep in mind that Google doesn’t generally remove reviews unless its offensive, unrelated, spam, conflict of interest.

Facebook has a similar system, similar rules.

In the case of not hearing back after a few weeks, you can send a report direct to Google My Business (GMB) or contacting GMB via Twitter or Facebook for help in removing your negative reviews.

4. Keep on top of your reviews

Keep responding, keep monitoring. This might mean using software or just manually checking them every now and then.

5. Get more positive reviews

Put a system in place to get more positive reviews. This could include a simple link to your customers after a job is completed.

It can also be something more elaborate that emails all past clients, filters the unhappy clients and turns the happy ones into reviews on Google and Facebook.

Here’s Who Runs The Show: Paul Wagstaff

A website developer and a business owner since 2004. Cultivate Digital is a boutique web design studio located in Melbourne, Australia and is now a top 5 rated web design agency in Google.

Paul has a lifelong passion for building things online and applies a high quality ethic to every project he takes on.

He is also an incredibly dedicated business partner who loves helping small businesses get online in record time with a minimum of fuss. He works with his clients personally and the reviews prove how much his clients appreciate his down to earth, honest and transparent approach.

When Paul isn’t working, you may find him exploring the moon through his 12 inch Telescope, reading a good book, or listening to Dr Karl and other science podcasts.